Studio Eden (ABN 14791 583 674) (“Studio Eden”, “we”, “us”, “our”) has adopted these Terms and Conditions, which apply to all classes, courses, memberships and workshops booked by clients (“you”) at any Studio Eden location.
Studio Locations: Gold Coast Studio: 2/4 Strathaird Road, Bundall QLD 4217
Phone: 0468 352 289
Email: hello@studioeden.com.au
Class Participation Terms & Conditions
Last updated: 19/05/2026
1. Types of Classes and Bookings
Note: Bookings are essential for all classes
1.1 Casual Classes (“Casual Classes” / “Drop-In Classes”)
Casual Classes are available and must be booked and paid for in full before the commencement of the class. Only specific classes, nominated by the “Drop-In Class” badge on the Groovio timetable, are available for casual attendance.
i.e. Lyra, Spin Pole, Urban Burlesque, Pole Choreography and many more.
1.2 Class Passes
We offer Class Passes for Casual Class attendance, which enable you to purchase a pack of 5 or 10 classes in advance.
The Class Passes must be paid for in full, in advance, prior to booking a casual class using the Class Pass.
The Class Passes are valid for 90 days from the date of purchase.
They can only be used by the Purchaser named on the package. Class Pass Credits not used within the expiry period are non-refundable and not interchangeable.
The Class Passes are only redeemable at Studio Eden.
1.3 Courses
Our Course Classes usually consist of an 8-week course held within our Studio Term and are at a specific level or skill type, such as Beginner, Intermediate, Advanced, Burlesque, Lap, etc. Mini courses run within the Studio Term for a period determined in the description or title of the course – usually 4 or 6 weeks duration.
Your 8-week Course Class includes 8 x one hour lessons plus the Saturday weekly training session throughout our 8 week term. The Saturday weekly training sessions are self-guided and only supervised by an instructor; these are non-compulsory and not a taught class.
Intermediate and advanced level courses may run for 1.5 hours and may incur additional costs to cover the extended class duration and instructor time. Course duration, pricing, and inclusions are displayed at checkout before purchase, and it is the student’s responsibility to review these details before completing their booking.
Graduation Nights are offered for Course Classes, and participation is optional. Only attendees of the Graduation Night will receive a certificate of completion.
1.4 Memberships
A membership is not a 5-class pass or a 10-class pass. Studio Eden memberships have 3 tiers:
Beauty
Natural
Abundant
Membership payment options are: weekly, fortnightly, 16-weekly, or 12-monthly via Direct Debit through Groovio. Direct Debit is ongoing with a minimum commitment period of 16 weeks. Debits will continue until notice to Studio Eden via written email (hello@studioeden.com.au) is given. See section 2.3 Membership Cancellations for cancellation Terms & Conditions.
Fortnightly, 16-weekly, and 12-monthly memberships are on offer throughout the year.
Memberships allow you to attend course classes at half the full price, provided you begin the course while you are within your membership term. You cannot purchase the course at half price before purchasing a membership.
Members may purchase and attend multiple courses within the same Studio Term. Beauty and Natural Memberships receive 25% off all additional course enrolments, while Abundant Memberships receive 50% off additional course enrolments.
Upon signing up for a membership, you are committing financially to the full amount invoiced at the time of purchase.
Specialty Classes, Workshops, and Masterclasses are not included in the Membership, but discounts may be offered to current membership holders.
1.5 Workshops and Specialty Classes
Workshops and Specialty classes are held regularly throughout the Studio Term.
Payment for Workshops and Specialty classes must be paid in full before commencement of the class or workshop, and to hold your position in the class. Nonpayment may see you lose your position.
1.6 Private Classes
Private Classes are Specialty classes that are booked by appointment throughout the Studio Term.
On booking, a deposit is required, and the balance is due before the commencement of the Private Class.
See Section 3. Private Classes and Functions for more details.
1.7 Parties and Functions
Parties and Functions can be booked on an hourly or 2-hourly session and are charged on a per person charge. This includes a variety of drinks and nibbles, games and prizes, as well as the Pole / Burlesque / Aerial or Lap dance lesson. A non-refundable deposit of $100.00 must be taken at the time of booking, with the balance invoiced and paid 7 days before the booking, after final confirmation of numbers attending. No refunds will be given after the final count for non-attendees; non-attendees will incur a $10.00 charge per person.
2 Hour Deluxe Party Package:
Minimum 12 Attendees for $400.00, each additional person @ $35 per person.
1 Hour Group Classes – Hourly Rate:
Minimum 8 Attendees for $200, each additional person @ $25 per person.
A $10.00 per person charge applies to numbers confirmed in the week before the function who do not show on the day.
Cancellation of your party must be advised 4 weeks before the event date in writing.
Your deposit will be forfeited if cancelled once the booking is secured.
If you cancel on the day or within the 4 weeks, a cost of $10 per head for the minimum booked numbers will be charged to the credit card/payment method used to secure the booking.
1.8 How to Cancel, Suspend or Change your enrollment
To cancel, suspend, transfer or change your class, course, membership, or workshops, please apply in writing to hello@studioeden.com.au.
You can also call and speak to the Bookings Manager on 0468 352 289, however an application in writing MUST be submitted for consideration.
2. Notice of Cancellation, Suspension, or Transfer of Classes.
2.1 Casual Classes/Workshops/Session Cards
A minimum of 4 hours’ notice is required to cancel a casual class or workshop. The class fee is not refundable, but with the required notice, this can be transferred to another class within the same Studio Term, subject to availability.
If you provide us with less than 4 hours’ notice of cancellation, your class fee is not refundable or transferable under any circumstances. This also applies to Class Passes.
2.2 Courses
A minimum of 14 days’ notice is required to cancel your participation in a course before the course commencement. If you provide the required notice, we will refund your Course Fee less the initial booking deposit fee of $50.00.
If you give us less than 14 days’ notice, there is no refund or transfer of the full course fee. No refund is offered should you drop out once the course has commenced.
Make-up classes or transfer to an alternative course may be offered at the discretion of Studio Eden under legitimate circumstances and if applied for in writing to hello@studioeden.com.au.
2.3 Missed Lessons
If you miss a course lesson, you may make up a lesson at any Drop-In Class subject to providing 4 hours’ written notice that you will be unable to attend your usual class.
Missed Lessons must be made up within the Studio Term. Make up lessons will not roll over to following terms.
If you drop out of a course halfway through, you will not be entitled to a refund for the remainder of the course.
2.4 Course Transfer:
A paid course may be able to be transferred to another participant (for the remainder of the course). Written request must be received. A $50.00 administration fee applies.
2.5 Membership Cancellations
Under usual circumstances, there are no allowances for Membership Cancellation.
Minimum commitment and financial agreement period for memberships is 16 weeks.
Should a medical condition or extenuating circumstances become apparent, Studio Eden will cancel or suspend a membership upon presentation of a Medical Certificate or a letter signed by a Justice of the Peace stating that the person named on the membership is physically unable to complete the remaining time of their financial agreement.
Cancellation of an existing membership before completion of the minimum term is subject to approval of the Studio Eden Administration department. Application must be written and emailed to hello@studioeden.com.au along with supporting documents (medical certificates, letters, etc).
Cancellation of a membership after the 16 week commitment period must be requested in writing to hello@studioeden.com.au, or via the Groovio membership cancellation process. Cancellation requests require 1 week notice. They will be cancelled 1 week from the date of the written notice if the requested cancellation date is less than 1 week. Cancellation can be requested more than 1 week in advance.
Should a member wish to shorten the commitment/financial agreement length of membership, fees in accordance with the shortened term will apply, plus a $50 administration fee to be paid at the time of the membership commitment period change.
2.6 Missed Lessons
Missed Lessons without notice cannot be made up under any membership unless a formal application to suspend your membership has been made in writing at least 2 weeks in advance of the missed class.
2.7 Membership Pause
If you will be away from class, you have the option of pausing your membership. Memberships must be paused for a minimum of one week.
2 weeks’ written notice to hello@studioeden.com.au must be provided for Membership pause approval.
Beauty Memberships may be paused for up to 2 weeks per year.
Natural Memberships may be paused for up to 1 month per year.
Abundant Memberships may be paused for up to 2 months per year.
Upon pausing the membership, direct debits will pause, and credit allocation will be paused. When the membership resumes, the Groovio direct debit may pro rata the membership fee until the next payment cycle which will occur as normal.
End-of-pause dates may be adjusted once per pause request, and must be requested in writing.
2.8 Membership Transfer
A paid membership may be able to be transferred or sold to another participant (or remainder of the course); a $50.00 administration fee will apply. Request to transfer or sell membership to another participant must be given in writing to hello@studioeden.com.au.
3. Private Classes and Functions
3.1 Private Classes
A minimum of 48 hours’ notice is required to cancel a Private Class. The deposit is not refundable, but with the required notice, this can be transferred to another time within the same Studio Term, subject to availability.
If you provide us with less than 48 hours’ notice of cancellation, your deposit is not refundable or transferable under any circumstances.
3.2 Parties and Functions
A minimum of 4 weeks’ notice is required to cancel a Function.
The deposit for a booking under $500 total is a $100.00, and is non–refundable.
The deposit for a booking over $500 total is 50% of the full booking cost and is non–refundable.
You can transfer your function to another date and time, subject to availability and at least 4 weeks’ written notice.
If you do not provide us with a minimum of 4 weeks’ written notice of cancellation, there is no refund or transfer of the deposit under any circumstances.
4. Additional Information
Studio Eden reserves the right to change or alter these Terms and Conditions of Class Participation at any time and will post an updated version on our website: studioeden.com.au